Return & Refund Policy

At PoshDenim, we strive to provide you with the best shopping experience and high-quality products. We understand that sometimes things might not go as planned. Our Return and Refund Policy outlines the guidelines for returning products and seeking refunds. Please read this policy carefully before making a purchase.

1. Returns:

1.1 Eligibility:

You may be eligible for a return within 7 days of receiving your product if it is unused, in its original packaging, and in the same condition you received it.

1.2 Non-Returnable Items:

Certain items, such as intimate apparel, swimwear, and personalized items, are non-returnable for hygiene and customization reasons.

1.3 Return Process:

To initiate a return, please follow these steps:

- Contact our customer service team within 30 days of receiving the product.

- Provide your order number and a detailed reason for the return.

- Once approved, you will receive instructions on how to return the item.

1.4 Return Shipping:

Customers are responsible for the return shipping costs, unless the product received is damaged, defective, or incorrect due to our error.

2. Refunds:

2.1 Processing Time:

Once we receive your returned item, we will inspect it and process your refund. Please allow up to 7 business days for the refund to be processed from the date we receive the returned product.

2.2 Refund Method:

Refunds will be issued using the original payment method used for the purchase. If the original payment method is not available, we will issue the refund through an alternative method.

2.3 Non-Refundable Items:

Shipping costs (if applicable) and any non-refundable fees are not eligible for refund.

3. Exchanges:

**3.1 Product Exchanges:

We do not offer direct product exchanges. If you wish to exchange a product, you will need to return the original item for a refund and place a new order for the desired item.

4. Damaged or Defective Items:

4.1 Reporting Issues:

If you receive a damaged, defective, or incorrect item, please contact us immediately upon receipt. Provide clear photos and a detailed description of the issue for prompt assistance.

4.2 Replacement or Refund:

We will offer a replacement for damaged or defective items, subject to availability. If a replacement is unavailable, a full refund will be issued.

5. Contact Us:

If you have any questions or concerns about our Return and Refund Policy, please contact our customer service team at business@poshdenim.com.

**Note: This Return and Refund Policy is subject to change without notice.

It is your responsibility to review and understand our policies before making a purchase.**